Dell hiring for Client Technical Support Associate

 

Company :Dell
Website :www.dell.com

Job Role :Client Technical Support Associate
Eligibility :BE/BTech
Experience :1 - 3 Years
Job Location :Hyderabad
Company Profile:

For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Job Responsibilities:
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.

Job Requirements:
• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should be open to relocate to Hyderabad.
• Minimum Graduates in any stream. (10+2+3).
• Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.
• 1-3 years of relevant technical troubleshooting experience.
• Candidates with technical qualification ( B.tech/ BE with Computer Science and IT).


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