TATA Business walk-in for Quality Executive

Company : TATA Business Support Services Ltd (TBSS)


Website : www.tata-bss.com


Job Role : Quality Executive


Eligibility : Any Degree


Experience : 1 - 2 Years


Walk-In Date : 04 Sep - 12 Sep 2014


Job Location : Hyderabad


Company Profile:

Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India's most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with very capable, information generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.


Job Description:

• Monitoring the required number of calls/ Emails and giving accurate feedback to the agents.
• Initiate and Implement key initiatives for process improvement.
• Constant updation of call center core processes.
• Understand customer expectations recommend and build in the required changes into the processes.
• Monitor reports and analyze trends to improve call Quality.
• Collecting data and creating reports that would provide Daily operational feedback to the client on the operations.
• To actively participate in the call calibrations.
• To take calls as per the business requirements.
• Highly Process Oriented.
• Goal Oriented.


How to Apply:

Interested candidates Direct walk-in to the Company Address.


Company Address:

Vijay Sai Towers,
Opp BJP party Office,
Above reliance digital,
Kukatpally, Hyderabad.


Contact Person:

B. Vinay Kumar
vinay.kumar@tata-bss.com
9014068127 

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