CtrlS hiring for NOC Engineer

 

Company :CtrlS

 

Website :www.ctrls.in

 

Job Role :NOC Engineer

 

Eligibility :Any Graduate

 

Experience :1 - 5 Years

 

Job Location :Navi Mumbai/Hyderabad

 

Company Profile:
CtrlS Datacenters was established in October 2007. At CtrlS, nothing is of greater importance to us than keeping your applications online and your data secure. Our commitment to taking total ownership of projects has resulted in an enviable client portfolio, featuring some of the most renowned brands in Indian industry. CtrlS is also the first choice for the young entrepreneur whose Cloud software needs secure, continual hosting.


Job Description:
1. This position will carry out responsibilities as that of NOC Engineers, however is required to carry out some high end responsibilities as and when assigned by management.
2. Should be acting as buddy with newly hired NOC Engineers.
3. The candidate is required to work on customer calls/emails/tickets/chats and thus have multitasking & time management skills.
4. Should be ready to work in (24/7/365) environment and rotating shifts.
5. Should be able to work under pressure.
6. Should have 1st level NOC/Service Desk/Technical Support experience for basic trouble shooting skills using documented procedures and available tools.
7. Should have the ability to educate, pacify customers and follow up on issues to keep the customer informed.
8. Should be able to set expectations correctly of customers.
9. Should be open minded and ready to learn and absorb new skills.
10. Should participate in process improvement & various report generation initiatives.
11. Should have excellent communication skills to effectively communicate with all levels of personnel & be a team player.
12. Should have the basic know how of Technologies (Servers/Networks/IT Security/Storage/Virtualization/Cloud/Applications/Databases).
13. Should have the ability to assess customer's technical requirement & resolve or escalate, when needed.
14. Should Support other team members on difficult issues.
15. Should have good communication skills, analytical/problem solving skills & excellent customer interfacing skills & thus achieve customer delight.
16. Should be able to generate reports in excel.


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