JOB DESCRIPTION :
Minimum 60% in all academics( starting 10th std) and cleared in first attempt.- Bsc,BCA,Bcom(computers) only (Btech, MCA are not considered for this role).-Good communication skills(written and oral).- Good technical knowledge and analytical skills
Handle Call center escalations in troubleshooting and resolving queries related to Dialup Technical support
Provide coaching and feedback to Call Center
Build best practices in managing the Technical Support Call Center
Working with different internal teams such as Quality/technology to resolve support cases with documented solutions
Escalating and championing product defects
Perform Call Audits for Dialup Technical Support calls
Hold Quality calibration meetings with Vendors/Outsourcer
Review and manage metrics of the Call Center
Document solutions for knowledge-base and Support pages
QUALIFICATION CRITERIA
Experience : 0 to 1 yrs
Salary : Not specified
Job Location : Hyderabad / Secunderabad
Qualification : BCA, B Sc, B Com, M Sc
COMPANY DETAILS
Company Name : United Online Software Development Pvt. Ltd
Company Address : NA
Company Profile :
United Online, Inc. (Nasdaq: UNTD) is a leading provider of consumer products and services over the Internet, where the company”s brands have attracted a large online audience that includes more than 100 million registered accounts. The company”s Content & Media segment provides social networking services and products (Classmates and StayFriends) and loyalty marketing (MyPoints). Its primary Communications segment services are Internet access, services and devices (NetZero and Juno). United Online is headquartered in Woodland Hills, CA, and operates through a global network of locations in the U.S., Germany, and India.
WALKIN DETAILS
Walkin Date : 3rd July 2014
Time : 9 AM
Walkin Address : 6-3-1099/1100, 1st Flr Babukhans Millennium Center Somajiguda HYDERABAD, Andhra Pradesh, India
Handle Call center escalations in troubleshooting and resolving queries related to Dialup Technical support
Provide coaching and feedback to Call Center
Build best practices in managing the Technical Support Call Center
Working with different internal teams such as Quality/technology to resolve support cases with documented solutions
Escalating and championing product defects
Perform Call Audits for Dialup Technical Support calls
Hold Quality calibration meetings with Vendors/Outsourcer
Review and manage metrics of the Call Center
Document solutions for knowledge-base and Support pages
QUALIFICATION CRITERIA
Experience : 0 to 1 yrs
Salary : Not specified
Job Location : Hyderabad / Secunderabad
Qualification : BCA, B Sc, B Com, M Sc
COMPANY DETAILS
Company Name : United Online Software Development Pvt. Ltd
Company Address : NA
Company Profile :
United Online, Inc. (Nasdaq: UNTD) is a leading provider of consumer products and services over the Internet, where the company”s brands have attracted a large online audience that includes more than 100 million registered accounts. The company”s Content & Media segment provides social networking services and products (Classmates and StayFriends) and loyalty marketing (MyPoints). Its primary Communications segment services are Internet access, services and devices (NetZero and Juno). United Online is headquartered in Woodland Hills, CA, and operates through a global network of locations in the U.S., Germany, and India.
Walkin Date : 3rd July 2014
Time : 9 AM
Walkin Address : 6-3-1099/1100, 1st Flr Babukhans Millennium Center Somajiguda HYDERABAD, Andhra Pradesh, India
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