CipherCloud India Private Limited Walk-ins For Freshers B.S,B.Tech - 2013,2014 Pass outs for TECHNICAL SUPPORT

Company: CipherCloud India Private Limited

Experience Required: Freshers
Educational Qualification: B.S/B.tech in Engineering,
Computer Science, or related discipline
For 2013 and 2014 passed out candidates only.

Job Designation: TECHNICAL SUPPORT - Trainee

Job Description:

• Providing technical support for our clients products
• Escalating key technical issues to product teams and following through to completion
• Possess immaculate written and oral English language skills with an exceptional attention to detail
• Should be comfortable with Night Shift
• Be a passionate and active user of technology and the Internet, with advanced skills in Excel and Word 
• Should be comfortable working with Linux environment
• Knowledge on networking/security is a plus
• To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
• Work in close collaboration with the Team Leader to achieve consistency of service delivery for all customers; as well as ensuring consistency of internal processes and procedures. 
• Provide an effective and efficient client response service.
• Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary
• Take ownership of escalated client contacts and ensure follow-through to conclusions

Work Location: Hyderabad

About company: 

CipherCloud is the market-leading provider of cloud encryption gateways that enable enterprises to securely adopt cloud applications and platforms by eliminating concerns about data security,residency and regulatory compliance. CipherClouds industry acclaimed operations-preserving encryption and tokenization technology secures sensitive information in real time, before it's sent to the cloud, without impacting usability or requiring any change to the application. CipherCloud has been recognized by Gartner as a Cool Vendor in Cloud Security.

Website: www.ciphercloud.com
Walk in For Freshers from 11:00 AM - 3:00 PM on 11th July'14.
Written test will start sharply at 11:00 AM .

Office Address:
CipherCloud India Pvt Ltd
Unit No:04-01,4th floor,
Block - 2,Cyberpearl,Hi-Tech City,
Madhapur, Hyderabad