Company Profile:
Wipro is one of the India’s leading providers of system. integration and outsourcing services. Wipro is operating in more than 30 countries and has both software development and business process outsourcing (BPO), consulting and product engineering. Wipro is known for its efforts to provide opportunities to the students to help them build a successful career with us. With a tough economy putting pressures on technology and margins empowered customers demanding best in class service and companies are struggling to maintain profitability. Business Process Outsourcing is a strategic step for the companies looking to improve service levels, streamline processes, reduce the costs, improve process efficiencies and to gain access best in class processes without investing in requisite technology & skills. Today customers want to partner with BPO vendors who add value to their business and provides competitive differentiation to meet this need BPO industry is evolving from a labor arbitrage Lift and Shift model towards a value driven Utility model. Wirpo has a global workforce of more than 1,700 committed & skilled people and 14 state of art manufacturing facilities across Northern Europe, India, Eastern Europe, Brazil, US and China. Wipro Infrastructure Engineering is the largest independent hydraulic cylinder manufacturer in the world delivering around 2 million cylinders to OEMs in different geographies.Over six decades of experience coupled with deep engineering expertise, scalable manufacturing , cross-continental geographic presence and consistent Quality has made Wipro Infrastructure Engineering one of the preferred hydraulic solution providers in the world. Wipro partners with the customers at every step of their requirement by harnessing its technologies , leading edge design and in house talent pool to provide optimal hydraulic solutions.
Company Website: www.wipro.com
Job Summary:
- Designation : Administrator- Level 1
- Experience Required : Freshers
- Education : Any Degree
- Job Location : Bangalore/Hyderabad/Chennai/Mumbai
- Industry : Software/Information Technology Jobs
- Salary : As per the Industry standards
Job Description:
- The incumbent will also be responsible for the service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
- The incumbent will receive the calls during assigned period and adhere to break schedules and use the appropriate Aux as applicable
- He/She should follow KEDBs, Wikis for resolving the technical issues and follow defined processes(SOPs/SOWs) while attempting to resolve the incidents Incident Management
Required Skills:
- Candidates should posses any bachelors Degree from any recognized university.
Search with Job Code : T289620 – for Hyderabad
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