"Qualcomm" - IT Support Analyst

Job Title		IT Support Analyst
Post Date		06/17/2014
Company - Division		Qualcomm Incorporated - Information Technology
Job Area		Information Technology
Location		India - Hyderabad
Job Function		Provide first level technical support with an emphasis on customer service for PC, MAC, Linux, UNIX, networking, enterprise applications and printer problems. Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software based firewalls, virus scanning software for Qualcomm's employees worldwide
Responsibilities		Collaborate with peers, management, and various escalation groups to troubleshoot and resolve customer issues Provide feedback regarding knowledge base articles and procedures Assist in pre-deployment testing for enterprise-wide product releases Assists in training new hires (Job shadowing) Provides an intermediate level of knowledge and experience valued among peers and management Must be able to work a weekend schedule with minimal supervision Assigned to work weekly incident management resolution Must be able to execute business processes such as Service Continuity plan, confirm resolution and shift transitions
Basic Qualifications		Excellent communications skills. Must be able to enunciate clearly over the telephone. Must be able to interpret a customers needs, and communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities. Minimum of two years practical experience in the computing industry and corporate service-desk computing environment. 7/365 availability is required. Requires experience with two or more of the following: Windows based OS's, UNIX, MAC or Linux
Education Requirements		Bachelors degree required; Minimum 3 years of help-desk support experience with computer hardware, software, and networks preferred. Customer service, technical training and/or industry standard certifications preferred

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