IBM
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
Designation: Entry Level
Experience: 0 - 2 years
Job Location: Hyderabad
Compensation: Best in Industry (Will be disclosed to the selected candidates)
Qualification: Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2+3)
Job Details:
* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
* Remote Infrastructure support delivery
* Perform problem cause analysis
* Resolve routine customer problem
* Ability to Identify Opportunity & Implement Process Improvements
* Has technical experience and skills in the areas of problem determination, creativity and analysis
* Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
* Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
* Browser Support - Internet Explorer
* Strong computer skills required
* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
* Excellent oral and written communication skills
* Excellent customer service orientation
* Neutral accent
* Desired Skills
* Ability to identify basic hardware parts and aware of basic hardware concepts
* User level familiarity with at least one e-mail client - Outlook, Notes etc
* Skilled in commercially standard software applications and major desktop operating systems
* Awareness of basic networking concepts and technologies
* Questioning skills /probing skills, as relevant to the issue and level of the caller
Additional Information:
* Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
* Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process:
* Initial screening and assessment of communication skills (In Person)
* Voice & Accent assessment (Telephonic or In-Person)
* Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size photograph
Date: 28th June 2014
Time: 9 AM to 12.30 PM
Walk in Venue:
Nishitha College of Engineering and Technology,
Near International Airport, After ORR,
On Srisailam Highway, Kandukur Mandal,
Hyderabad, Telangana 501359.
Contact number: 04065144194
Contact Person: Aqhil Syed/Fatima
NOTE: There are no registration charges
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