Unisys
Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides a portfolio of IT services, software, and technology.
Role: Software Developer
Industry type: IT- Software / Software Services
Job Location: Hyderabad
Compensation:
# Best in industry + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)
Qualification: BE/BTECH, BSC, BCA, BCOM, BBA, BBM, BA -2012, 2013, 2014 PASSOUT
Role Purpose of Service Desk Engineer:
* To act as a single point of contact (SPOC) for all IT Customers.
* To maximize service availability.
* To restore service whenever possible.
* To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
* Maintain Hosted client services for extended application and client access.
* Create Portable user profiles to enable agility.
* Stateless device deployment to ease support and replacement.
* Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
* Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
* Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes:
* Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
* Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
* Typically provides technical support for Internal and External customers.
* Escalates complex problems to higher level of expertise within organization.
* Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies:
* Communication skills - written and verbal
* Ability to work in a pressurized environment and able to deliver against a tight timescale.
* Act Independently and be self motivated
* Excellent Problem Solving and Customer Service Skills
* Drive for results
* Attention to Detail
* Customer Focus
Selection Process:
1. Screening Rounds,
2. Aptitude Test,
3. Technical, Operations & HR Round
Documents Required: Two copies of resume, one passport size photograph
Date: 28th August 2014
Time: 9 AM to 12.30 PM
Walk in Venue:
Ellenki College of Engineering and Technology,
Inside Beeramguda Arch, Patelguda Road,
Patelguda(V), Patencheru(M)
Hyderabad.
Contact Person: Aqhil Syed
Contact number: 04065144194
Note: There are no registration charges
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