HCL is a global technology and IT enterprise that operates in 31 countries. Its headquarters is in Noida, India. The company comprises two publicly listed companies, HCL Technologies and HCL Infosystems.
Designation: Technical Support Officer, Sr. TSO
Process: UK/US
Department: Operations
Reporting to: Team Leader Operations
Training: upto 6 weeks for 6 days
Job Location: Noida/Chennai
Job Description: Responsible for giving Technical support to International customers over the Phone.
Minimum Qualification: Graduate in any Stream, Undergraduate are also welcome, Should be comfortable working in night shifts i.e. 24x7x365 enviornment
Skills Required:
* Strong oral and written communication skills which includes (Fluency & Coherence, Grammatical ability,
* Pronunciation and Accent, Interactive Communication, Lexical Resource)
* Basic Desktop and computer knowledge.
* Understanding of ISP/Networking concepts
* Possess good organizational and time management skills
* Display strong initiative in resolving issues of customers
* Exhibit strong teamwork
* Must be capable of demonstrating problem solving skills
* Attentive listener
* Ability to use common courtesies
* Confident while communicating
Experience:
* Freshers are welcome
* 1 year experience in any international BPO would be an added advantage
* Relevant expereince of any industry would be taken into consideration
Job Responsibilities:
* Should be able to Meet minimum login hours
* Meeting SLA on time
* Keeping AHT under control
* Attendance should be above 96%
* Should not take any unsched leave
Compensation:
* CTC is 1.64L during the training which will be 2-3 months.
* Post the training additional 15K to 37K will get added to CTC depending upon the project they gets deployed.
* But this increased amount gets paid after 6 months accumulated.
* So ideally first 6 months the salary will be 1.64L
Selection Process:
1. Screening Round
2. Voice & Accent Round
3. Technical & HR Round
Documents Required: Two copies of resume, one passport size photograph
Date: 07th August 2014
Time: 9 AM to 12.30 PM
Walk in Venue:
SWAMI VIVEKANANDA INSTITUTE OF TECHNOLOGY,
MAHBUB COLLEGE CAMPUS, SECUNDERABAD - 3,
HYDERABAD, Telangana, 500003
Contact number: 04065144194
Contact Person: Aqhil Syed
NOTE: There are no registration charges
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