IBM Conducting Walk in for the post of Technical Support for Freshers and Experienced

About Company :

For nearly 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. With its global scale and breadth of disciplines, IBM offers more opportunities for growth and attractive benefits; and with IBM’s unique mix of people, business knowledge and technological expertise,IBM helps solve real world problems.A key business unit in IBM that combines deep industry expertise with high-powered technology to unlock premium business value for our clients. In areas such as IT, Consulting, Sales, Marketing, Finance, Business, Strategy, Supply chain, Business Analytics, Customer Relationship Management (CRM), Human Capital, Logistics and Procurement, we have shown our clients innovative new ways to think about their business and their bottom line.

Education : Bachelor's Degree/ Diploma / Any Graduate Level

Industry : IT-Software / BPO

Position : Technical Support Associate

Experience : 0 - 2 Years

Work Location : Bangalore / Hyderabad

Walk in date : On 16th, 17th, 18th July 2014

Job id : GTS-0670975

Salary : Best In Industry

Desired Profile :

Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc
Skilled in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluency In Communications Skills (both spoken and written)/ soft skills

Job description :

Shifts will 24x7 in nature and can vary depending on geographies supported

Basic Kills :

Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

English: Fluent

Website :  www.ibm.com

Venus detail :

IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City,
Hyderabad, Andhra Pradesh 500081

On Saturday 19th July 2014 - 10.00 AM to 1.00 PM